Delivery area
Shipping within Germany.
SHIPPING & RETURNS
From order to return. Clear at every step.
Find all important information about shipping, delivery, returns and refunds in one place.
At a glance
The most important shipping and returns information, summarized at a glance.
Processing
Processing starts after payment is received.
Delivery time
Delivery time may vary by destination.
14-day right of withdrawal
For online purchases under the applicable conditions.
How your TMZ gets to you
Your order is on its way in three simple steps.
01
Order received
You'll receive an order confirmation by email.
02
Prepared for shipping
Once your order is ready, you'll receive the available shipping information.
03
On its way
If tracking is available, you can follow your shipment online.
Returns, without the runaround.
If something isn't right, here's the simplest way to start your return.
Request a return
Start your return using the designated return or withdrawal process.
Pack it securely
Pack the goods completely and securely for transport. You'll receive further instructions during the return process.
Review & refund
After receipt and inspection, we process the refund according to the applicable return terms.
Request a return
See our withdrawal notice and return terms for details on return costs, deadlines and conditions.
Something wrong with your delivery?
If your parcel arrived damaged, parts are missing or you received the wrong item, please contact our customer service team.
To help us assist you quickly:
- Have your order number ready
- A short description of the issue
- Photos, if they help explain the issue